The boom in online shopping has had a direct impact on transport companies, which have improved their services to the maximum in recent years. Punctuality in pickups and deliveries, as well as the status of packages, are two elements that all couriers take into account when carrying out their processes in a fast and efficient way.

Even so, we can still find specific situations that do not allow the processing of our orders to be carried out correctly. One of the most common is that the courier does not pick up the package at the indicated time.

Given this, we have to bear in mind that the schedules, both for collection and delivery, are always indicative. They can well be carried out throughout a day, or in different time bands, in the morning or in the afternoon.

So, when you process your order, it is important that you pay attention to the details of the contract. If the carrier has not indicated an exact time in which they will pick up your package at your home, you must give a little margin for this action to take place.

In addition, it must be taken into account that a large part of the delays that occur are due to causes beyond the control of the couriers, such as inclement weather, incidents on the route or errors in the direction of catch.


Once these issues have been clarified, you should know that, if the courier has not stopped by your house to pick up your package at the time established in the contract, you have the right to make a claim, and the sooner you do it the better. In the case of Carter Couriers, if you have managed your shipment with us, you will be able to immediately report your incident through our help center.

courier service

As soon as we receive your request, we will proceed to request information from the carrier to inform us of what has happened, and we will inform you of when they will come to collect and, in case of an incident, how to solve it. Even if necessary, we will immediately activate a new collection order for the courier to come to your home urgently.

This is the most direct way to solve the problem, since if you decide to take the merchandise directly to the carrier’s offices, the carrier may reject it or they may bill you or the recipient for the shipment. Therefore, we recommend that you follow the customer service channels to solve it quickly.

In addition, if you want to know the status of your order, you can check the tracking of your package online. It is a service to locate your shipments and perform tracking from the web in real time.

To do this, you just have to enter the tracking number that Carter Couriers gave you when you made the shipment and you will know exactly the route of your package, whether its destination is national or international, and you can check when the carrier will pick it up.


If you have not sent your package yet, it is important that you know that there are very interesting alternatives that solve problems such as not being able to be at home within the collection time, or because you simply do not want to be aware of this process.


Not only are they designed to collect packages, but you can also deposit them there, and the courier company will be in charge of collecting them for later delivery.

To solve this, one of the latest actions that various carriers and couriers have implemented are the collection points. Also known as points of convenience, they are usually shops close to our place of residence: shops, kiosks, gyms… all have long opening hours, even during weekends.

The advantage of this service is clear: thanks to the delivery points, it is no longer necessary for us to be subject to a specific collection schedule, and we will be the ones who decide when and where to deliver our package.

There are several messaging companies that currently offer this service. Contact Carter Couriers today!

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